Receive and identify
Connect the shipping box and product label to your removal records. Uncertain items stay visible for identification.
U.S. lighting returns service
Know what came back. Decide what comes next.
LightLoop provides physical returns inspection and warehouse handoff in the U.S. for lighting sellers with inventory already in the U.S., whether they are based here or overseas. See each item’s condition, evidence and next action in one place.
From returned box to a documented outcome
Inspect and document
Record packaging, product condition and relevant photos. Testing follows supplied, approved product-specific procedures.
Make an informed decision
Review uncertain condition with photo evidence and an operator observation. Authorize resell or disposal when your policy requires it.
Track the warehouse handoff
Follow restock batches and recorded warehouse receipt. Receipt is separate from shelf availability, resale and cash recovery.
Built around your products and return policy
Start with lighting products. Confirm product acceptance, receiving instructions, fees and timing with LightLoop before shipping. Procedures and decisions depend on the product and the agreed client rules.
Client access in English and Simplified Chinese lets your whole team review the same evidence and decisions.
Prepare for a return review
- Product types, SKUs and reference photos
- Expected quantities and confirmed arrival dates, if known
- Removal reports and marketplace account details
- Manufacturer-approved testing instructions and your decision policy
Do not ship returns until acceptance and receiving arrangements are confirmed.
Already working with LightLoop?
Sign in to review units, decisions, removal reports and warehouse handoffs.